Employees
Our team is very important to us, and we are very serious about keeping them safe, so we do not use ladders or move anything heavier than 35 lbs. These types of activities put our employees in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area.
Bleach
We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.
What about bodily fluids?
While we do clean your toilets very thoroughly we will not clean vomit, blood or other bodily fluids for safety reasons. Please make sure there are no areas that may require that kind of cleaning. Cancellation
If it is necessary to cancel/skip any scheduled cleaning day, please notify Kelli Shiner House Cleaning 2 business days before the scheduled day. That will allow us to reassign the service provider or team to another appointment. If Kelli Shiner House Cleaning receives less than 2 business days' notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning.
To ensure that all your needs are addressed, please correspond all requests and changes directly to your office manager. Please do not communicate these important details with service providers. If for some reason you wish to terminate your Kelli Shiner House Cleaning services, please be sure to submit this in writing to our office.
Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Kelli Shiner House Cleaning. Please notify us within 24 hours of your service if you are not satisfied and we will come out to correct the issues at no charge. There are no refunds for gift certificate purchases.
